Carers in Hertfordshire is committed to promoting the welfare and wellbeing of the children, young people and vulnerable adults we provide services and support to. We expect all staff and volunteers to share this commitment.

We have a number of policies and procedures in place that contribute to our safeguarding commitment, including our Adults at Risk and Child Safeguarding Policies. Our Adult Safeguarding Policy is in accordance with the Care Act 2014 and both our adult and children’s policies in line with Hertfordshire’s Safeguarding Boards.

The policies inform individuals within Carers in Hertfordshire:

  • What abuse is and how to spot it;
  • The process of reporting concerns as soon as abuse or safeguarding concerns are suspected or identified, and
  • How reports are followed up.

Sometimes we may need to share information and work in partnership with other agencies when there are concerns about a child or adult's welfare. When sharing information we respect data protection.

If we have a safeguarding concern and need to share information about you or a child or young person, we will try and advise you or the parent/guardian of the young person. However, if it is believed the matter is serious or a criminal offence then information will be shared with or without consent.

We are committed to respecting confidentiality and the information you share with us. However, the safety of adults or children is of paramount concern and overrides the confidentiality of information.

We require Enhanced Disclosure and Barring Service checks to be carried out on all Carers in Hertfordshire staff and volunteers. We also provide Safeguarding training to staff and volunteers.

For more information please contact us on 01992 58 68 68 or email

Do you have a safeguarding concern?
If you think you or a child or adult is in immediate danger contact the police at once on 999.

You could also contact Hertfordshire County Council on:
0300 123 4043 for Children's Social Care Emergency/out of hours service
0300 123 4042 for Adult's Social Care emergency/out of hours service

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