Carers in Hertfordshire aims to provide carers with a platform to speak up and make their voices heard on an individual and collective basis and to use their experiences to help to improve the services that are available to them and to the people they care for.

We offer carers a voice by:

  • Informing and advising carers about how they can access services or compliment or complain about the services that they, or the person being cared for, receive.
  • Involving carers in specialist Carers' Forums and local Listening to Carers events.
  • Enabling carers to participate in the planning, scrutiny and monitoring of health and social care services: Carers can give their views on the availability and quality of existing services and can work in partnership with other agencies to plan the provision of new services.
  • Enabling carers to speak up about what they need – perhaps a break from caring, a chance to get out, or counselling and the chance to talk through their concerns.
  • Feeding back carers' views to County Councillors and other planners to decide strategies and priorities in social and primary health care.
  • Building up a picture of carers' concerns and difficulties every time a contact is made with Carers in Hertfordshire, which can be used to inform service planning in other agencies.
Current Consultations

Hertfordshire County Council - Charging for community-based adult social care services

Hertfordshire County Council (HCC) is proposing to make changes to how they charge for some types of community-based adult social care services so that it ensures the system is as fair as possible to all residents.
The proposals are:

  • To take into account Higher Rate Attendance Allowance and Higher Rate Disability Living Allowance when deciding if or how much someone needs to contribute to their care;
  • When more than one carer is needed to provide a service the cost of the second carer will be recovered (currently, there is only a charge for one carer);
  • An increase in flexi-care charges for people living in sheltered or assisted living accommodation;
  • To charge £3.25 a week to people who receive a telecare alarm service from Serco; and
  • To increase the cost of transport to Day Care Services to £2 per journey, up from £1. The Council subsides this service as it costs £6.89 a journey.

You can learn more about the proposals and get involved in the consultation in the following ways:

  • Online at:;
  • Call: 01438 845477 (Mon to Fri 9am to 5pm);
  • Post: Adult Care Services, Non-Residential (Community Based) Care Charging Consultation, SFAR225, Farnham House, Six Hills Way, Stevenage, SG1 2FQ; or
  • Email:

There is an easy read version of the consultation and also a FAQ’s available online. You can also call 01438 845 477 or email for more information.

The consultation runs until 31 December 2017, after which the responses received will be reviewed and presented to the cabinet for a decision in early 2018. If any changes are agreed, these would take effect in April 2018..

Following concerns raised by many carers and also requests for a discussion about the proposals we organised a consultation meeting on Carers Rights Day (November 24th) to give carers the chance to learn more and shape a response to the consultation on behalf of carers. Around 40 carers attended the event and were able to question Iain MacBeath, Director of Adult Care Services at Hertfordshire County Council. You can read the response here - pdf Adult Social Care Charges Consultation Response (228 KB) .

We have also written to all Hertfordshire MPs asking them asking for their support to protect social care and to persuade Hertfordshire County Council not to increase charging levels. You can read the letter here - pdf Letter to Hertfordshire MPs regarding Council Charging for Adult Social Care Consultation (123 KB)

You can also read our news article about the consultation and proposals.

Other articles in this category:     Parent Carer Information Network »