Community navigators: here to help

30/09/2014
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Do you live in West Herts and not know where to turn in asking for help and advice? Perhaps you or someone you know feels anxious or vulnerable and needs someone to help on your or their behalf?

Community Navigator serviceWe know that busy GPs, community nurses and social workers can’t always provide you with the information you may need. Sometimes information may only be available online or via the phone at times of day that are not convenient to you.

That is where Community Navigators come in. Navigators are skilled at finding solutions to problems. They will meet with you to discuss your needs and help you to access voluntary sector support as well as health and care services in your area.

This will also take the strain off carers looking after the vulnerable as well as carers who may feel isolated in their caring role and unable to access the support they may need for themselves.

Carers in Hertfordshire is delighted to be part of this exciting new project funded by Hertfordshire County Council and NHS Herts Valleys Clinical Commissioning Group. We are providing the service in the St Albans area and it will also be available in  Dacorum, Hertsmere, Three Rivers and Watford districts.

Andrew Mills, Chair of the Trustee Board at Carers in Hertfordshire, said: “I feel that the time is exactly right for the launch of the Community Navigators scheme in the county. Our work will continue to be enhanced through the development of such community initiatives. It’s a real privilege for us to have been appointed as the host for the St Albans District – and I say this both as a carer and as a resident of this district!”

Colette Wyatt-Lowe, Executive Member for Adult Care and Health at Herts County Council, said: “This project is a really exciting development.  Individual local groups and charities have a real power to help people.  This new partnership will give us all a better understanding of what community groups across the board offer to help people stay independent and well.”

The navigator service works alongside Herts Help which provides information and advice by telephone, Skype, email or post. Call 0300 123 4044.

For more information or to make a referral to the community Navigator please email:

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